Do you have questions?
explore our faq’s
Q1:Why is the discount code NOT working?
A: Take a deep breath, we want to hook you up not take your money. First let's make sure the item you are trying to use the code on is valid. ALL subscriptions(every week plans) and Meals in Bulk plans are already discount, and we cannot allow double dipping(SORRY). And just an FYI, the more days in the meal plan the larger the discount. Another hiccup might be that you are entering the wrong code. We do not make any codes with "" or . at the end, SO double check the code! And if you have any further questions just call us, 516-387-6323. We are here to help!
q2:Where do you deliver?
A: Our delivery area is always growing, but currently we deliver to MOST of Queens (Astoria/LIC, Maspeth - Bayside), all of Nassau County (if you live in Nassau and it says we do not deliver to you please email us so we can make it happen), and now we deliver to most of Suffolk County up to Riverhead, Mattituck, Westhampton.
q3:Delivery time window?
A: Deliveries will occur Sunday and Wednesday evenings between 1PM - 8PM depending on where you are on the route. Currently due to Covid-19 we are only doing contactless delivery to your door.
q4:Do you need to be home for delivery?
A: No, due to our custom made insulated delivery bags. The food will remain fresh and cold as long as you receive it with in 3 hours of delivery. If you are going to be gone for longer please contact us and we can work out a delivery time that works.
q5:What do I do with the delivery bag and ice pack?
A: We leave the bag with you for you to use as a grocery bag or maybe a lunch bag to work till your next order. At that time, we would like you to exchange the old bag for a new one that is filled with your new fresh meals. If you will not be home at time of delivery we would like for you to just leave the bag in the front of your residence and we will swap out the bags when we arrive.
q6:When does your order need to be in by?
A: Place the order Thursday by 10PM to receive the order on the upcoming Sunday.
Place the order Monday by 10PM to receive the order on the upcoming Wednesday.
q7:How long will the food stay fresh?
A: We use the freshest ingredients, therefore our food usually stays fresh for up tp 5 days depending on the meal. If by 4th morning, you have not eaten all the meals we recommend you popping them into the freezer. We would not suggest eating seafood after 2-3 days.
q8:How do I reheat my meals?
A: Each meal comes in a microwave safe container, just open the lid, remove any plastic inside and place in the microwave. If you would like to use an oven, all you have to do is transfer the meal to an oven safe plate/container, and you are all set to heat the meal in an oven.
q9:What temperature are the steak dishes cooked to?
A: All of our steak dishes are cooked to the medium rare to medium zone, so when the reheating process occurs the meat should end up cook thoroughly but not a piece of rubber.
q10:What if I have an allergy?
A: If you have an allergy and are uncertain about what is in a dish, please contact us and we can go through your cart meal by meal.
q11:What are the portion sizes and how do i know which one is for me?
A: A small size is 4 OZ of protein, 1/3 cup of carbohydrates, and a serving of vegetables.
A medium is 6 OZ of protein, 1/2 cup of carbohydrates and a serving of vegetables.
A large is 8 OZ of protein, 1 CUP of carbohydrates and a serving of vegetables.
Our SMALL size is typically for a female trying to lose weight or maintain current weight.
Our MEDIUM size is usually for the average male trying to lose weight or a female trying to gain mass.
Our LARGE size is for the average male trying to gain mass or the above average sized person (height/build) trying to lose weight.
q12:How was the nutritional information calculated?
A: Nutritional information was calculated by a certified registered dietician, who uses the software, MenuCalc to find the posted figures.
Where can I adjust, skip a week, or even cancel my Weekly Subscription Meal Plan?
You can log in here, http://eat-better-meals.myshopify.com/tools/checkout/front_end/login. There are many options here including adjusting your plan, adding other plans for a spouse or child, and also changing forms of payment.
q13:Where can I adjust, skip a week, or even cancel my Weekly Subscription Meal Plan?
A: You can log in here, There are many options here including adjusting your plan, adding other plans for a spouse or child, and also changing forms of payment.
